Delivery & Shipping
Enjoy free standard shipping within the Americas.
There may be unpredictable delivery delays due to the ongoing uncertainty around COVID-19. Thank you for your patience and understanding – we’re doing out best to get your order delivered as safely and quickly as possible.
The timeframes below are a guide but may be affected by local circumstances.
Standard shipping: 2-5 days.
Express shipping: 1-3 days.
Standard shipping: 4-7 days.
Please allow an extra 2 days extra for regional areas.
Enjoy free standard shipping within the Americas. Express shipping is available in the 48 contiguous states (not Alaska, sorry).
Tracking your order
If tracking is available for your order, you’ll receive a tracking number once your order has shipped. Please allow 24 hours for your tracking number to update.
Tracking may not always be available because your package can be processed by a number of different shipping warehouses across Canada. Unfortunately, this is out of our control. Thanks for understanding.
My order never arrived, what do I do?
If your order has a tracking number, allow 48 hours for it to update and check that before emailing us. If your order doesn’t have tracking, email us with your order number and we’ll get to the bottom of it for you. Please note delivery can be affected by local circumstances, which will push out our delivery time estimates.
It says my order was delivered, but I can’t find my package, what do I do?
Email us with your order number and tracking number, and once we can verify your missing package, we’ll chase our delivery partner for you. If your tracking number says your package has been delivered and you can’t find it, please contact us with your order number and we will make a refund claim on your behalf. We will work with you to get the gear you need in your hands as quickly as possible.