Frequently Asked Questions

USA:

Standard shipping: 2-5 days.
Express shipping: 1-3 days.

Alaska and Hawaii:

Standard shipping: 4-7 days.

Rest of World:

Standard shipping: 8-18 days.

Please allow an extra 2 days extra for regional areas.

Enjoy free standard shipping within the US for orders $100 and over.

If you want your order delivered faster, express shipping is $8.95 and available in the 48 contiguous states (excludes Alaska and Hawaii). We use USPS and UPS as our delivery partners for faster, safer delivery. Other postal services may be used based on demand or warehouse discretion.

Standard shipping delivered to:

US: $5.95 for order $99.99 and under. Free for orders $100 and above.
Rest of world: $12.5

Express shipping delivered to:

US: $8.95

We use DHL Express for all Rest of World express orders for faster, safer delivery.

You’ll receive a tracking number once your order has shipped.

Please allow 24 hours for your tracking number to update.

Check your tracking number if you have one, then please email us, we’ll help you.

If your order has a tracking number, allow 48 hours for it to update and check that before emailing us. If your order doesn’t have tracking, email us with your order number and we’ll get to the bottom of it for you. Please note delivery can be affected by local circumstances, which will push out our delivery time estimates.

Email us with your order number and tracking number, and once we can verify your missing package, we’ll chase our delivery partner for you.

If your tracking number says your package has been delivered and you can’t find it, please contact us with your order number and we will make a refund claim on your behalf. We will work with you to get the gear you need in your hands as quickly as possible.

Yes, provided you make a claim within 30 days of purchase, and the products and packaging are returned in unused, as new condition.

If you ordered the wrong product for any reason, simply fill out our returns form within 30 days of purchase, and we can exchange it for the correct product. Please note that return shipping costs will not be refunded, and you need to cover shipping costs for the new product. The products remain your responsibility until we receive them, so we recommend tracked or registered shipping.

Your refund will be processed within 48 hours of receiving the returned product(s) with packaging in unopened, as new condition.

You can help expedite the returns process by providing all the necessary information in our returns form, and promptly posting the return products once you receive return labels and instructions from our customer support team. Your return will be processed within 48 hours once we receive the returned products and packaging in unused, as new condition. Read our returns policy for more information.

Yes, provided we receive your returned products and packaging in unused, as new condition.

To be refunded for your product, you need to return the product and packaging in unused, original condition in an unmarked, intact state. All items, including cleaning cloths and tree codes, must be included. Products that are not in this condition cannot be refunded. Please note that return shipping costs will not be refunded, and you also need to cover shipping costs for any new items ordered.

You need to complete our returns form within 30 days from purchase.

Provided you submit a claim via our returns form within 30 days of your purchase date, we will gladly process your return. You can help expedite the returns process by providing all the necessary information in our returns form, and promptly posting the return products once you receive return labels and instructions from our customer support team. Your return will be processed within 48 hours once we receive the returned products and packaging in unused, as new condition. Read our returns policy for more information.

Yes, provided you make an exchange within 30 days of purchase, and the returned products and packaging are in unused, as new condition.

If you wish to exchange your product for another item(s), simply complete the exchange process on our returns page within 30 days of purchase. Once the exchange request is approved, the exchange order will be shipped to you. Please note that return shipping costs for the original order will not be refunded, and you will need to cover shipping costs for the exchange order. 

Returned products remain your responsibility until we receive them, so we recommend tracked or registered shipping. Please be aware exchange orders are not eligible for return due to system restrictions.

We believe the best way to make a product sustainable is to make it last a lifetime or more, that’s why we guarantee our products for life.

We use the highest quality materials coupled with precise manufacturing processes, but bad things happen to good people (and products) and, from time to time, some units may fail. If your Urth product fails from normal usage, we will replace it with a new unit.

To make a lifetime warranty claim, email our customer support team with your order number, a photo or video of the issue, and a written description of the issue.

For every product purchased, we plant a tree in areas suffering severe deforestation.

When you buy an Urth product, our tree planting partner, Eden Projects, is able to provide employment for local people in areas of severe deforestation. So not only are you helping reforest our planet, you’re also providing vital employment opportunities for local communities.

We have partnered with Eden Reforestation Projects.

Eden employs local people that live near areas of deforestation to plant the trees. So you can help provide employment and repair damaged ecosystems. Read more about our tree planting projects here.

We’re the primary sponsor of the Morangobe site in Madagascar.

In 2019, Urth proudly became the primary sponsor of the Morengobe project in Madagascar. Read more about our tree planting projects here.

People from the local communities directly affected by deforestation.

Your Urth purchase helps create employment opportunities for local communities, and plants a tree for each product. We work with Eden Projects as our tree planting partner and they provide employment for local communities, empowering them to rejuvenate their local forests and ecosystems. Feeling inspired? You can donate directly to Eden projects here.

Every Urth Art print is custom framed in Australia by archival framers.

Archival framing, also called conservation framing, refers to techniques that help preserve your art and protect against damage. Using acid-free and UV protective materials, archival framing prevents discolouration so your artwork stays as vibrant as when they were printed.

Urth Art NFTs are custom printed to gallery standards so you can experience their full impact in person.

All prints are custom printed on archival paper chosen by the artist using a technique called giclee printing. Giclee prints are made using pigment-based inks, resulting in the sharpest detail and highest resolution.

Your filter size is usually displayed on the front or side of your lens next to this symbol Ø (Ø77 or 77mm).

Your lens filter size is the diameter of your lens measured in millimetres. You can also find your filter size on the back of your lens cap. Please note that the focal length (e.g 24mm) is not your filter size. You can also search for your filter size by entering the specific lens model and filter size. E.g. “Canon EF 24mm f1.4L USM II filter size” and you’ll see it’s 77mm.

Mainly it’s the quality of the optical glass and the number of nano-coating layers.

Urth has two different ranges of filters: Urth (our premium range) and Urth Plus+ (our professional range).

Our Urth range uses premium Japanese AGC optical glass and features an 8-layer nano-coating.

Our Urth Plus+ range uses the world’s best German SCHOTT optical glass and features a 20-layer nano-coating (our UV Plus+ has 30 layers).

If you’ve invested in a professional-quality lens, we recommend you match its quality with our Urth Plus+ range. Our Urth range is the perfect option for all other standards of lens.

Because telephoto lenses use high quality optical glass, we recommend you use our Plus+ range.

For lenses with a focal length 100mm or greater, we recommend you pair your telephoto lens with the best quality optical glass to allow the best sharpness throughout the zoom range. We recommend fixed ND filters over variable ND filters because it means there are fewer layers of glass over your lens.

You need a slim profile lens filter to avoid vignetting, so you can choose from any Urth UV, CPL or fixed ND lens filters, but avoid the ND2-400 ND filter as a wide-angle lens limits its range.

For wide-angle lenses, we recommend the ND2-32 or ND8-128 variable ND filters as they are specifically designed for use with wide angles.

All of our products are made in strict accordance with the Environmental Standards of RoHS and come in minimal recycled and recyclable packaging. Our individual filters come in reusable/recyclable robust protective tin case, with a recycled/recyclable EVA foam insert.

Yes, our filters are double threaded so you can stack filters.

All our filters are double threaded, which means they have back and front threads so you can stack filters of the same thread size. Remember that stacking too many filters together can cause vignetting so we would not recommend stacking more than 2 filters together. Some popular stacking combinations include combining 2 fixed ND filters for a greater ND filter factor, and leaving a UV on your lens and stacking a CPL or fixed ND on top. Remember that you will always get the best image quality with just one filter on your lens.

Find your lens mount and your camera mount.

Identifying your lens mount

The easiest way to find and confirm your lens mount is to know the mount of the camera it was used on originally. A quick internet search of the camera model followed by lens mount is a sure way to confirm what lens mount you need. For example if you have an old Nikon lens and you know it was used on a Nikon FM2, you can easily find that the lens has a Nikon F-mount. This is particularly useful for lenses that are made for different mounts i.e Sigma and Tamron bring out the same lens with different mounts including EF, F, E so knowing the camera the lens was used on is a good shortcut.

If you have an old second hand lens and you are unsure of the camera it was made for, take all the known details of the lens and search the web.

Identifying your camera mount

A quick internet search of the camera model followed by lens mount is the quickest way to confirm your camera’s lens mount. E.g. If you have a Sony A7r, a quick search shows it has a Sony E-mount.

Try changing your camera settings to ‘shoot without lens’.

Our lens adapters are fully manual, and therefore you need to manually set all electronic functions on your lens and camera. If your camera won’t take a photo, it’s probably because your camera can’t sense a lens attached, that’s why you need to set it to ‘shoot without lens’. Ensure all settings on your lens and camera are put into manual mode too.

Manually set your aperture.

If your lens has an aperture ring, use that to set the aperture, and if your lens doesn’t you’ll need to set it manually through your camera settings.

Identifying your lens mount

The easiest way to find and confirm your lens mount is to know the mount of the camera it was used on originally. A quick internet search of the camera model followed by lens mount is a sure way to confirm what lens mount you need. For example if you have an old Nikon lens and you know it was used on a Nikon FM2, you can easily find that the lens has a Nikon F-mount. This is particularly useful for lenses that are made for different mounts i.e Sigma and Tamron bring out the same lens with different mounts including EF, F, E so knowing the camera the lens was used on is a good shortcut.

If you have an old second hand lens and you are unsure of the camera it was made for, take all the known details of the lens and search the web.

Identifying your camera mount

A quick internet search of the camera model followed by lens mount is the quickest way to confirm your camera’s lens mount. E.g. If you have a Sony A7r, a quick search shows it has a Sony E-mount.

Most likely because you’re using a crop sensor (APS-C) lens on a full frame camera, which causes vignetting or a black border around your image.

The black border effect isn’t an issue with your lens adapter, it’s because the size of the lens is designed for a smaller camera sensor. So when you use the APS-C lens with a full frame camera sensor, there is a border around the outside where light from the lens cannot reach. This appears as a black band in the image.

Here is an analogy to help you think of this in a different way: Imagine your APS-C lens is a 6x8 photograph and you want to frame it. Your full sensor camera is like a 10x12 picture frame. If you want to use this frame for that photo, there’s going to be some blank space around it.

To avoid this happening, you can use crop sensor lenses with crop sensor cameras, and use full frame sensor lenses with crop sensor cameras although the image will be cropped by the size of your camera sensor.